Celebrate Customer Service Week On A Budget

July 3, 2020 Off By Crystal Watkins

It goes without saying that you should expect great custom bobble heads when you order them. If your custom figurine manufacturer can’t guarantee that, you should look for a new one. A lot is at stake here. You’re expecting the bobble head dolls to help you or your business become more popular. That’s the thing that they’re great at. They’re very good promotional tools if they are of great quality. If your manufacturer can’t guarantee great quality, then there’s a possibility that you’ll be stuck with bad quality dolls that you really can’t use. Using bad quality promotional tools can actually work against you.

In my opinion, you are creating bad Telus webmail down by making your widget the focus of everyone’s attention. Clue phone! It’s not the best widget ever! The focus shouldn’t even be the customer! The focus should be your employees, the conduit to the sale and how to make them happier to drive more traffic. They need to feel loved and appreciated at some point in the equation.

Reward Referrals. There is nothing as fine as a personal referral from an existing customer to a totally new contact. Just make sure you reward your customer for offering up that referral. Perhaps a nice gift or discount on their next order? Again, get creative and you will have more and more referrals to go after. You may also get a referral from the same company, but a different division. You are now working with Company X in two different divisions boosting your ROI. But don’t forget that reward!!

It doesn’t stop there though! When the team leaves, the customer services should have the peace of mind that nothing has been left behind and that he or she has a full understanding of what final costs they are faced with. That way, there can be no surprises. In fact if the office communication from the initial inquiry is clear, then there is no reason why what the team tell the customer on the day, won’t be consistent. Customers need to feel that they have had a professional and fair deal and the secret is in the consistent communication.

You are going to be dealing with your manufacturer for most of the time. From initial contact, service should be excellent. You’re probably a little excited because you have a great idea for custom bobble heads. There’s also a possibility that you’re in a hurry. The moment that you contact them by phone or email, the experience should be pleasant. They should answer the phone and be ready with answers to your questions. If you decide to contact them by email, then you should expect an answer within 24-48 hours. That’s just great customer service and you should expect that from your bobble head manufacturer. You deserve that as a prospective customer.

#12. If you want to know what your customers think of your facility, ask them. Put together a quick 5 question survey and include it in their next statement. Or put it right next to the register and ask them to fill it out anonymously and drop it into the suggestion box before they leave. Ask things like what it is they like about your facility; what they don’t like; what you could do to better meet their needs; what they would change. This is a great opportunity to market to your customer base by mail. You can mention changes, updates, specials, and then ask them to fill out your short and sweet survey. If you do mail the survey, include a self addressed stamped envelope or make it a postcard to ensure the customer sends it in.

So how do you motivate your entire sales team to sell more and drive more traffic to your business? Show them how to take advantage of you. Teach them how to use your widgets for their own personal and financial gain.

I only have one concern. I’m worried about letting Jeremy down, it’s the part about making me “look good out on the road.” I’m not sure new bike shorts can do it-unless they have a burkha model in lycra-at least covering me up completely might help.