Entrepreneur’s Coaching Center – Customer Loyalty (Customer Service That Counts)

July 3, 2020 Off By Crystal Watkins

At Pizza Hut I was taught to take orders. Someone wanted a pizza with mushrooms and pepperoni? I delivered one… and quickly, while it was still hot. I couldn’t wait for my first customer to receive their pizza before going on to the next though, so I also learned to multi-task. I needed ALL of my customers to be happy if I wanted to earn my tips. Also, if I provided bad service, people would remember and ask for a different server next time.

Next, make sure your customer records are clear and accessible to facilitate good pre move Telus customer service if and when the customer calls. If our service delivery before the move is world class, the job is half done. You’ll have a client who is relatively relaxed on move day.

#8. Listen attentively! In addition to knowing your customers name, a great way to maintain customer loyalty is to listen to their questions and concerns. Practice waiting two seconds after each statement or question from your customer; this demonstrates you are listening and giving sincere thought to their question or concern.

This company is located in Stafford. They have their workshop and showroom located there. Brisbane Locksmiths are proud provider of their services as it is rendering to people across Australia. Customers of this company are assured about good customer services and instant services.

Build Rapport. A call is considered an inquiry on your product and service. Inbound customer support is all about nurturing relationships and making sure you give them what they need. If your customer is truly interested, then take the time to make them feel most welcome in your organization and find out how else you can help them.

Feeling a little embarrassed and reluctant to tell him how horrible it was, I said, “It was okay but not something I would order again.” The owner became very interested and asked me to give him more specifics. I explained that the sauce was too tangy and there was not enough cheese or pepperoni on the pizza _ even though I ordered double of both items. He asked me to give his pizza one more try, but this time it would be free of charge. I accepted.

The first problem is that you’re not the only plumber, printer, accountant or whatever that your customer or prospect can use. In case you think you are, remember all the services that are available online these days.

Happy employees make for happy customers. Create a culture in which employees feel appreciated and valued and are enthusiastic to come to work, and the customer will feel it. If you can do that, you have created an amazing culture from which customer service will naturally grow.