Making Life Easier With A Sports Betting Call Center For Local BookiesSeptember 7, 2019
My name is Andrew Eastman and I would like to share my outsourcing experience with everyone. To begin with I was very skeptical in the whole BPO process and all the negative talk about how bad it is. I looked past all the negative factors and went forth with this anyways, especially after hearing that 77% of major U.S companies are out sourcing, this includes about 90% of fortune 500 companies. So please bare with me and use this information as you wish.
12) Not using a P.S. Many busy surfers will jump right to the end of your webpage and read the P.S.(s). If they were somewhat pre-sold before they arrived at your page, many will go ahead and purchase at that time. Use the P.S.(s) to restate your offer, emphasize the guarantee, showcase your bonuses, and to emphasize any scarcity factor in the offer.
The bottom line is that, if your sales page is horrific, it’s pointless to drive traffic to the site. Fix the page before you do anything else, or you’re just wasting time and frustrating yourself.
Now this is not your fault, because you have been busy helping other customers who chose to call at exactly the same time. But you will apologize for making them wait, and try to get them to tell you what they are calling about. That sounds like a simple process, but you will be surprised how many people don’t know why they are calling. They might have had an idea before they picked up the phone, but forgot while they were on hold. Or they simply don’t know what question to ask, or exactly what the problem is. Even if they are calling to buy a widget they saw on TV, they might not know its name. So part of your job is to ask what are called “probing questions” to get the information you need to determine what exactly they need.
Next comes follow up e-mails with backend products and affiliate products. This is where you pitch your JV Partners’ products and what have you. Also, you can pitch your older product creations.
FCR ratios are a favorite with clients. call centers near Tijuana, Baja California units achieving a high FCR would mean greater faith from the clients. You can bag better telemarketing projects when you have a high FCR. FCR is also important to maintain healthy relationships with your customers. Customers will bend towards brand loyalty and stick to your company when you resolve their issues on the very first instance. FCR builds up brand reputation and that is something that all modern business firms need.
You need your own success story. My friend Bill had a success story – herbs had cured his eczema, and he was excited about it. Convinced as I was about his success, I found I couldn’t sell his story, I needed my own success story.
Vision: This is not a tangible quality like the rest of the lot. However, it is as important. The vision of the call center you want to hire has a lot to do with what kind of a service it is going to do for you. Their vision provides an insight about where they want to see themselves in the business process outsourcing industry. You cannot bracket yourself with a BPO unit that lives in the moment, with little or no plans to make it big. Such a firm generally is not keen on organized progress.